s999's Privacy Policy

s999 is an online betting and casino platform operated for players in Bangladesh. We believe that protecting your personal information is one of our core responsibilities. This privacy policy ("Policy") explains what types of information s999 collects, why it is collected, how it is stored and processed, and what rights you have regarding your information.

By browsing our website, creating an account, or using any of our services, you are accepting the terms of this policy. If you have any questions after reading this policy, please contact our support team.

s999 may collect the following types of information:

2.1 Information Provided Directly

Information you provide yourself during account registration, identity verification, or when contacting us:

• Full name
• Date of birth (for age verification purposes)
• Email address
• Mobile number
• National ID card or passport details (for KYC verification)
• Residential address
• Financial transaction information (deposit and withdrawal records)

2.2 Automatically Collected Information

When you use s999, certain information is collected automatically:

• IP address and device identifiers
• Browser type and version
• Pages visited and session duration
• Data collected from cookies and tracking technologies
• Gaming activity logs (bet amounts, times, outcomes)

2.3 Information Received from Third Parties

For the purposes of identity verification or fraud prevention, we may verify necessary information from payment providers such as bKash, Nagad, Rocket, or banks.

s999 uses collected information for the following purposes:

3.1 Service Operations

• Creating, managing, and securing accounts
• Processing deposits and withdrawals
• Managing gaming history and balance tracking
• Distributing bonuses and rewards
• Providing customer support

3.2 Security and Compliance

• Verifying user identity and age (21+ confirmation)
• Preventing fraud, money laundering, and other illegal activities
• Preventing the opening of multiple accounts
• Complying with applicable laws and regulations

3.3 Service Improvement

• Personalizing the user experience
• Improving platform performance and security
• Informing users about relevant offers and promotions (with consent only)

s999 adopts industry-standard technical and organizational measures to ensure the security of your personal information. Our security practices include:

• All data transmissions are secured through SSL (Secure Socket Layer) encryption technology
• Sensitive information is stored in an encrypted state
• Access controls — only authorized personnel can view personal information
• Regular security assessments and audits
• Firewalls and intrusion detection systems

Your information will be retained for as long as necessary to provide the service or as required by legal obligations. Even after an account is closed, certain information may be retained for a specified period due to legal requirements.

s999 does not sell or rent your personal information to third parties. However, information may be shared in certain circumstances:

5.1 Service Provider Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket, banks), identity verification, technology infrastructure, and security services. These partners may only use the information for the purpose of providing the specified service and are bound by strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed to fulfil court orders, valid requests from investigating authorities, or requirements under applicable law. In such cases, we always provide only the minimum necessary information.

5.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. Users will be notified in advance in such cases.

The s999 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help make our services more effective.

6.1 What Types of Cookies We Use

• Essential Cookies: Used to maintain login sessions and ensure security — the site cannot function properly without these.
• Functional Cookies: Used to personalise language preferences and browsing experience.
• Analytics Cookies: Collect website usage statistics to help improve the service.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause specific features of the service to not work properly.

As a user of s999, you have the following rights regarding your own information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If your information is inaccurate, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though this may not be possible where legal obligations exist.
• Right to Object to Processing: You have the right to object to your information being used for marketing purposes.
• Data Portability: You can request that your information be provided in a common format.
• Withdrawal of Consent: Where processing of your information is based on your consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team. We will endeavour to respond as promptly as possible in accordance with applicable law.

s999 is strictly committed to protecting minors. Our services are intended only for those aged 21 or above. Age verification is mandatory at registration and we do not knowingly collect any information from minors.

If we become aware that someone under the age of 21 has created an account, we will immediately close that account and delete all associated information.

Your information may be processed or stored in countries outside of Bangladesh. In such cases, we ensure that adequate safeguards are in place in the relevant country or organisation so that the security of your information is maintained. All data transfers are carried out through encryption and secure protocols.

The s999 platform may include services from payment gateways and game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others). These third parties have their own privacy policies, for which we are not responsible. We recommend that you review their respective policies.

s999 reserves the right to update this privacy policy at any time. If material changes are made to the policy, a notice will be posted on the website and/or registered email addresses will be notified. Continued use of the service after changes are made will be considered acceptance of the updated policy.

The date of each revision will be noted in the "Last Updated" section at the top of this page.

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct chat support (Bengali and English)

Our team will endeavour to review and respond to your request as quickly as possible. s999 respects your privacy and is committed to maintaining your trust.