Responsible Gaming at s999
Our Commitment
Enjoy entertainment safely — s999 is always here to help you set the right limits and maintain healthy habits.
Why Responsible Gaming Matters
Remember: Online betting and casino games are purely for entertainment. They are not a guaranteed source of income. There is always a risk of losing money when gambling.
s999 is committed to providing players in Bangladesh with a safe, transparent, and enjoyable experience. We believe that without a responsible gaming environment, entertainment can never be a true source of enjoyment. That is why our platform offers a range of effective protection tools — all manageable directly from your account.
Online gambling or betting remains enjoyable only when it stays within your budget and time. But when gaming becomes a habit and starts to negatively affect daily life, family relationships, or financial stability — it is important to seek help. s999 is there for you at that moment.
All services at s999 are available only to those aged 21 or above.
Our Protection Tools
To keep players safe, s999 offers the following features that can be managed directly from your account.
Set Deposit Limits
Restrict the amount you deposit on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately; a waiting period applies when increasing a limit.
Self-Exclusion
Temporarily or permanently close your account for a set period. During a self-exclusion period, no login, deposit, or betting will be possible.
Time-Out Feature
Take a break ranging from a few hours to several weeks. While a time-out is active, you will not be able to access the platform or make any financial transactions.
Session Time Limits
Set a maximum duration for each gaming session. Once the set time has passed, a warning message will appear automatically.
Reality Check
A pop-up notice at regular intervals will remind you how long you have been playing and how much you have spent.
24/7 Support
For any issue, s999's live chat team is always ready to help. Support is available in both Bengali and English.
How to Activate Self-Exclusion
If you feel that gaming is getting out of control, follow the steps below to put your account on a break.
Log In to Your Account
Access your account on s999 and go to the "Account Settings" section.
Select the "Responsible Gaming" Tab
On the settings page, find the "Responsible Gaming" option.
Choose the Type of Self-Exclusion
Select a temporary break (7 days, 30 days, 90 days) or a long-term exclusion — whichever suits your needs.
Contact Support
If you are unable to take action directly from your account, our support team will help you via live chat or by email at [email protected].
Receive Confirmation
Once self-exclusion is activated, you will receive a confirmation message. It cannot be cancelled before the period ends.
Warning Signs of Problem Gambling
If any of the following signs appear in you or someone close to you, it is advisable to seek help.
- Feeling a repeated urge to keep playing in order to recover lost money
- Hiding the truth about gambling from family or friends
- Repeatedly failing to stop playing despite trying
- Taking on debt or cutting essential expenses to fund gambling
- Feeling restless or irritable when unable to play
- Neglecting work, studies, or relationships
- Turning to gambling to cope with stress or loneliness
- Spending more than the set budget
These signs are nothing to be ashamed of — they indicate a common health issue. s999's support team is ready to assist you with full confidentiality.
Protection of Minors
s999 strictly does not allow anyone under the age of 21 to open an account or use the platform. An age verification process must be completed during account registration.
- Age-proof documents are required for account verification
- Suspicious accounts are immediately verified and suspended if necessary
- Parents can use parental control software on their child's device
- If an underage account is detected, the account is closed along with all balances
Our Pledge
s999 has built itself as a safe and trustworthy platform. Following SSL encryption and fair play policies, we are committed to protecting the interests of every player.
- Reducing a deposit limit takes effect immediately
- There is no option to cancel a self-exclusion before the period ends
- Promotional emails are not sent during a self-exclusion period
- The support team is specially trained on responsible gaming
Contact Us If You Need Help
Live Chat Support
s999's live chat is available 24 hours a day, 7 days a week. Talk to our team in Bengali or English — assistance is available for any matter.
Email Support
To submit any request or concern related to responsible gaming, email us at: [email protected] — our team will respond as soon as possible.
Important: All requests related to self-exclusion or deposit limits can also be submitted via live chat. Our team will process your request with full confidentiality.
Play Safe, Stay a Winner
Contact us to learn more about responsible gaming tools or for any questions.