s999's Complete Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") apply to the s999 platform and all services provided through it. "We", "us" or "platform" refers to s999; "you" or "user" refers to any registered member or visitor.

s999 is an online betting and casino platform designed specifically for players in Bangladesh. We are committed to providing you with a safe and enjoyable experience through full service in Bengali, local payment methods, and uninterrupted support.

We reserve the right to change or amend these Terms at any time. Continued use of the platform after any changes take effect will be considered your acceptance of the revised Terms. You should therefore review this page regularly.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 21 years old to open an account and use any service on s999. Minors are strictly prohibited from using this platform. Anyone who registers without meeting this requirement will have their account immediately cancelled and the associated balance may be forfeited.

2.2 Registration Process

Each individual may open only one account. Creating multiple accounts ("multi-accounting") is strictly prohibited and may result in account suspension or cancellation. All information provided at the time of registration must be accurate, complete, and up to date.

2.3 Account Security

It is your responsibility to keep your username and password confidential. You are solely responsible for all activities carried out through your account. If you suspect unauthorised access to your account, notify our support team immediately.

3. Deposits, Withdrawals and Payments

3.1 Deposit Methods

Currently accepted payment methods on s999 are: bKash, Nagad, Rocket, and bank transfer (Sonali Bank, Dutch-Bangla Bank, and other major banks). No other methods are accepted.

The minimum deposit amount is ৳100 for each method. Transactions below this amount will not be processed.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours, though this time may vary depending on circumstances.

Withdrawals may only be made to the same method used for the deposit, or to a verified account registered in your name. Transfers to third-party accounts are not permitted.

3.3 Identity Verification (KYC)

Before any withdrawal or for transactions of a significant amount, s999 may request documents to verify your identity. These may include a national identity card, passport, or other government-recognised documents. Failure to cooperate with the verification process may result in account restriction or suspension.

4. Bonuses and Promotional Offers

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example, a deposit of ৳1,000 will earn a ৳1,000 bonus, bringing the total balance to ৳2,000. For deposits of ৳42,000 or more, the maximum bonus of ৳20,000 applies, bringing the total balance to ৳62,000.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times the bonus amount. The calculation is based on the bonus amount only, not the combined total of the deposit and bonus. For example, a ৳1,000 bonus × 10 = ৳10,000 must be wagered before the bonus winnings can be withdrawn.

4.3 Bonus Terms

• Each player is entitled to the welcome bonus only once.
• If the wagering requirement is not completed within the specified time after claiming the bonus, the bonus may be forfeited.
• Using multiple accounts, providing false information, or employing any dishonest means to obtain promotional bonuses is strictly prohibited.
• s999 reserves the right to change, suspend, or cancel bonus offers at any time.
• Where an offer applies to specific games or categories, that condition will be clearly stated on the relevant promotion page.

5. Betting and Gaming Rules

5.1 Bet Acceptance and Cancellation

Once confirmed, a bet cannot be changed or cancelled. s999 reserves the right to cancel bets that were incorrectly accepted due to a technical error or system issue. In such cases, the original stake will be refunded.

5.2 Fair Play

s999 is committed to ensuring fair play. Our games are operated using SSL encryption and secure technology. Any misconduct, manipulation, or exploitation of system vulnerabilities may, following investigation, result in account cancellation and forfeiture of winnings.

5.3 Prohibited Activities

• Placing bets using bots or automated software.
• Coordinating with other players to gain artificial advantages from bonuses or promotions.
• Sharing account credentials with third parties or selling your account.
• Conducting money laundering or any other illegal financial activity.
• Attempting unauthorised access to the platform's systems.

6. VIP Program

s999's VIP program has three tiers: Bronze, Silver, and Gold.

• Bronze: Weekly cashback of up to 0.5%.
• Silver: Weekly cashback of up to 1.0%.
• Gold: Weekly cashback of up to 1.5%.

You can advance to a higher tier through regular active participation. s999 will provide advance notice of any changes to VIP benefits. Cashback not claimed within the specified time limit may be cancelled.

7. Responsible Gaming

s999 believes in responsible gaming. We have various measures in place to protect our players. If you feel that you or someone you know has a problem with gambling, please visit our Responsible Gaming page.

• Contact support to set deposit limits.
• Request self-exclusion, which temporarily deactivates your account for a set period.
• For assistance with problem gaming, contact us via 24/7 live chat or email [email protected].

8. Account Suspension and Closure

8.1 Suspension by s999

s999 reserves the right to suspend or permanently close an account without notice for any of the following reasons:

• Violation of any clause of these Terms.
• Evidence of fraud, deception, or dishonest activity.
• Providing incorrect or false identity information.
• Non-cooperation with the identity verification process.
• Exploitation of system or technical advantages.

8.2 Closure by the User

You may request voluntary closure of your account at any time through the support team. Complete any pending withdrawals before closing your account. If the bonus wagering requirement has not been met, the associated bonus will be forfeited.

9. Privacy and Data Protection

For details on how your personal data is collected, stored, and used, please read our Privacy Policy. We do not sell your data to third parties. However, information may be provided to authorities upon legal request where required by law.

s999 uses SSL encryption technology to keep all your financial and personal information secure.

10. Intellectual Property Rights

All content on the s999 platform — logos, designs, software, text, graphics, and other elements — is the intellectual property of s999 and is protected by copyright law. Reproducing, distributing, or using any part of this content for commercial purposes without prior written permission is prohibited.

11. Limitation of Liability

s999 will not be liable under any circumstances for losses arising from:

• Bets being cancelled due to internet disconnection or technical failure.
• Issues with your own device or software.
• Errors by third-party game providers, though we will assist in resolving them.
• Access to your account by an unauthorised third party.

s999 always strives to keep the platform running smoothly, but brief interruptions may occur during maintenance or unforeseen circumstances.

12. Dispute Resolution

For any dispute or complaint, please contact our support team first. We will do our best to resolve your complaint promptly via 24/7 live chat and email ([email protected]).

If resolution through the support team is not possible, the matter will be escalated to senior management. The applicable law and jurisdiction for dispute resolution will be determined in accordance with the latest version of the Terms.

13. Miscellaneous Provisions

13.1 Entire Agreement

These Terms, the Privacy Policy, and the applicable promotional rules together form the entire agreement between you and s999. They supersede any prior oral or written agreements.

13.2 Severability

If any clause of these Terms is found to be unenforceable, that clause will be removed, but the remaining Terms will remain fully in effect.

13.3 Language of Communication

s999 provides support and communication in both Bengali and English. In the event of any discrepancy between the Bengali and English versions of the Terms, the English version will prevail.